Updated Statement Regarding Coronavirus (COVID-19)
May 1, 2020
As we move into May still without an opening date, we wanted to provide you with updates regarding our “new normal” once we are permitted to open, as well as updates to Season Pass policies. Please note that, due to the ongoing situation and uncertainty we are facing, all policies, operating schedule, and procedures are subject to change.
We are currently working on updating our cleaning and sanitation procedures. Some cleaning and sanitation may cause some delays in ride operation. Please know that these measures are in place to protect you and our employees. We are developing detailed cleaning schedules for all facilities, including our storybook exhibits with push-buttons. We are installing plexiglass barriers in our gift shop and snack bars, and are encouraging cashless transactions in all locations. We are also encouraging purchasing tickets online, if possible. Ticket sellers are asked to not touch any paper tickets, Season Pass cards, or mobile phones containing barcodes. Please simply show your ticket or pass and allow us to scan them without touching your ticket or pass.
Additional hand sanitizer stations will be installed throughout the park. We are also working on ways to implement and encourage social distancing, manage capacity, and employees will be specifically trained in all new procedures. These new measures are currently in development, and we will continue to communicate any updates or changes made to our policies as they come.
We are asking for everyone’s cooperation, patience, and compliance with any recommendations or mandates set forth by our state and local governments. You, the guest, will too play an important role in maintaining a safe and healthy environment for everyone. As they say, we’re all in this together.
Season Pass Holders
Because there is no anticipated opening date, and at this time no time frame provided from the government, we are adjusting our previously announced season pass policies.
New 2020 Season Pass sales are suspended, effective today (5/1/2020). We will begin selling season passes again at a discounted rate once we have clearance to open. Those pass holders will expire on 12/30/2020.
Any season passes purchased between 11/29/2019 and 4/30/2020 will be extended through our 2020 opening date. For example, if we open on 6/1/2020, these passes will expire on 6/1/2021. Those pass holders will be able to extend their passes through 12/30/2021 for a discounted rate.
As previously announced, ALL pass holders will be given two (2) complimentary tickets to bring a friend for the 2020 season (see previous statement regarding details on those tickets) and 20% off all snack bar and gift shop purchases made in the park.
April 20, 2020
We wanted to take this opportunity to provide an update regarding our 2020 season. At this time, we cannot definitively announce an anticipated opening date, due to government mandates and social distancing regulations.
Prior to and during park operation, will be taking extra measures to ensure the cleanliness of our facilities and rides. We will be training all employees in these measures when we hold our annual employee orientation and safety day (that date is still to be determined).
Scheduled class trips and group outings
We realize many of you have had to cancel your group trips, and that all NJ schools are now officially closed until May 15, and PA schools are closed for the year. Any group trips that are canceled will have their deposits refunded. We are also allowing any group trips (that have not yet canceled) who were scheduled for a day between May 1 and June 12 to reschedule their trip to any weekday between June 12 and June 30. We can also accommodate you on select days in October. Please call (609) 646-0103 ext. 5 and leave a message or e-mail us at firstname.lastname@example.org if you wish to cancel or reschedule.
Season Pass Holders
We are sorry that you are missing out on some time due to our mandated closure. In order to make up for the lost time, we are offering any 2020 Season Pass Holder the following (for the 2020 season only):
• A higher discount on in-park food and gift shop purchases and birthday parties, from 10% off to 20% off.
• Each Season Pass holder, adults and children, will each receive two (2) complimentary tickets to bring a friend or family member, to be used any day until your pass expires, which is 12/30/2020.
These complimentary tickets may be used one time, and passholders must be present in order to use any complimentary ticket attached to your pass at the door, or you may acquire your tickets at Guest Services to be used by friends or family at a later date without you, the passholder, present. The tickets will be automatically loaded onto each individual Pass Holder’s account and deducted as they are used. If at some point you wish to see how many complimentary tickets you have left, you may call or visit Guest Services to check on your tickets. These tickets cannot be transferred to another Pass Holder or used after 2020. They cannot be reactivated once they are used and cannot be replaced if lost. Your Season Pass ID card MUST be activated before you are able to have access to the complimentary tickets.
First Responders and Medical Workers
In order to show our thanks and appreciation, we are offering a discount at the gate for all first responders (Police, Fire, and EMS) and all medical workers. All must have proper identification, and the discount will apply to everyone in your party.
Employment Storybook Land will be hiring for 2020! Applicants must be at least 16 years of age. A full description of requirements, positions, and our application can be found at www.storybookland.com/employment.html. Details on when we will be accepting applications and how to submit your application will be announced later.
Thank you all for your patience, stay well, stay inside, support locally owned restaurants and businesses, BE KIND, hug your kids, and we will hopefully see you soon!